Resume

Crystal G. Willis
Virginia Beach, VA
cwill085@odu.edu
https://www.linkedin.com/in/crystal-willis-898ba41b

EDUCATION
Old Dominion University
Master of Library and Information Science May 2022
Library Instruction GPA: 3.2

Randolph-Macon College
Bachelor of Arts in French and International Studies June 1996
Europe Emphasis     GPA: 2.9
Major:  French/International Studies    Minor: Psychology

PROFESSIONAL EXPERIENCE

Electronic Resources Coordinator                            January 2015 – Present
Old Dominion University

  • identify and resolve complex electronic resource access issues by utilizing organizational policies, procedures, standards, vendor systems, knowledgebase, and publishing trends.
  • assist University students, faculty, staff, and community patrons with research, library support services, and technical questions involving electronic resources
  • monitor product release notes, listservs, news feature newsletters to stay abreast of current troubleshooting processes that impact access to University electronic resources and services.   
  • Maintain the Library Systems account list, including but not limited to Alma/Primo, EZProxy, Illiad, Omeka, Archon, WorldCat, CONTENTdm, and Digital Commons
  • create and train staff in usage report maintenance for Electronic Resources according to COUNTER, SUSHI, and other industry standards when applicable
  • participate on library teams to support collaboration and respect among internal and external patrons of the Old Dominion University

Electronic Resources Assistant                                                                    January 2008 – January 2015 Old Dominion University

  • researched bibliographic and pricing information for serials and electronic resource acquisitions by communicating with vendors, the ILS, and serials management systems.
  • demonstrated, assisted and created documenting effective data reporting programs to provide information for budgetary planning and collection development activities.
  • edited and maintained the EZ proxy server, Databases A-Z system, and Subject Guides A-Z system
  • created and maintained monthly/quarterly usage data reports for 106 database, journal, eBook, and web packages and post to the intranet filing system and webpage

Office Services Assistant III                                      March 1999 – June 2006
Old Dominion University

  • provided reference assistance to faculty, students, and patrons
  • selected, trained, and supervised student workers within a team structure.
  • provided administrative support to the Reference Department which included creating the weekly reference desk schedule including 4 staff members and 8 librarians
  • maintained the Reference collection via shelving, preservation, and planning shifts

PROFESSIONAL TEAMS

Library Staff Assembly
Public Relations  Officer                           September 2018-Present
Old Dominion University Libraries

Library Staff Organization
Vice President  September 2016 – September 2019
Old Dominion University Libraries

Editor, Library Staff Organization Newsletter                                           
September 2008- September 2016
Library Staff Organization Communications Committee                  

COMMUNITY ENGAGEMENT

Secretary, Saint Mark AME Church May 1999-Present
Missionary Society                                   
Community outreach services for schools, homeless shelters,
battered women’s shelters, Angel Tree, Thanksgiving Baskets,
Christmas Baskets          

PROFESSIONAL MEMBERSHIP

VLA-Student Chapter                                                                                                 2019 – 2020
Old Dominion University

ALA-Student Chapter                                                                                                 2019 – 2020
Old Dominion University