I recently visited the Bayside Special Services Library in Virginia Beach, VA. Overall, I found the facility to be well kept and inviting inside and out. There was ample parking including several handicap spaces and bike racks available in front of the building. The exterior was nicely landscaped with two benches and a large planter with seasonal flowers. Several signs were prominently posted at the front including the hours of operation, location of the book drop, voter registration, no smoking, as well as a safe place sign which I learned is posted at organizations across the country designating them as safe places for children under 18 (National Safe Place, n.d.).
I visited on a Saturday afternoon and there seemed to be a steady stream of people coming into the library. The visitors were diverse, young and old, male and female, Asian, White, and African American. The staff was also diverse, three women and one man. Two of the women were African American and one was White as was the man. The ages of the staff varied as well. The gentleman appeared to be in his late 60s early 70s and one of the women looked to be in her early 20s. I was a little surprised by the level of diversity because of the reading in our textbook, but it was a pleasant surprise and made me proud of my hometown to see so many of its citizens represented (Rubin and Rubin, 2020).
Upon entering the library, I noticed a wide variety of resources just inside the doors. There was a small shelf where patrons could swap books as well as one with books for purchase. There was a Community Forum board with information printed from the library’s website such as a calendar of events, information about book clubs, story times, and the special services offered for the visually impaired. There was also a box to collect old eye glasses for the Lion’s Club and even one to retire old American flags.
Walking a little farther in, there were computers prominently displayed for searching the catalog. There was a large meeting room as well as smaller study rooms along the outside walls. Chairs were scattered outside of each and throughout the shelves so patrons could sit and read quietly by themselves. If they were with a group or needed a space to spread out, there was seating arranged around tables in the center of the library. One of the tables even had a jigsaw puzzle spread over it with a sign inviting patrons to help assemble it. There were also small desks with low carrels and multiplugs where people could sit and work using their own devices.
Toward the back of the library was the children and teen sections. I noticed that the books there were arranged using the Dewey Decimal System while the books in the adult section were arranged by genre and in alphabetical order. The children’s section had brighter colored seats and rugs than the rest of the library however the colors were still muted and calming. There were two large interactive towers with hands on activities for children to explore and literacy suggestions for parents. There were also low tables and chairs and two tablets for the children to use as well.
In the final corner of the library, was a small computer lab with a copy machine and printer. There were several desktop computers in that section some of which had monitors below the desk for privacy. It was back in that corner where the door to the special services room was located. It was locked and only library employees were permitted to go inside. One of the staff, Lashonda Simmons, explained some of the resources that they offer for the visually impaired. In addition to books in large print that she said all of the public libraries in Virginia Beach have, they offer talking books and books in Braille. She mentioned a program called Scribe which she said was run through the National Library Service where as many as eight books could be downloaded onto one cartridge and mailed directly to qualifying patrons (Library of Congress, n.d.). Another was something called Twin Vision books which could be read by the sighted as well as the visually impaired. She brought one out for me to see and it had words and illustrations printed like a regular picture book, but over each page was a clear sheet with the words written in Braille. It made me think of all of the times that I spent reading with my own children when they were little. It was such a wonderful bonding time for us. It was nice to know that the visually impaired could share this same experience with their own children.
Overall, it was a very enlightening visit. I have used this library over the past year to check out several books, but I literally just ran in, checked out my book, and ran out. I never took the time to notice all of the things that this library had to offer. It makes me realize that I really need to slow down a little so I don’t miss hidden gems like I did with this library. I can’t wait to go back now and this time I plan to walk around and learn more about what the library has to offer. I may even sit down to read or help match a few pieces of the puzzle.
Resources
City of Virginia Beach. (n.d.). Disability services. https://www.vbgov.com/government/departments/libraries/Using-the-Library/Pages/Disability-Services.aspx
Library of Congress. (n.d.). That all may read. That All May Read | National Library Service for the Blind and Print Disabled | Programs | Library of Congress (loc.gov)
National Safe Place. (n.d.). Safe place. What is Safe Place? (nationalsafeplace.org)
Rubin, R. E. and Rubin, R. G. (2020). Foundations of library and information science (5th ed.). ALA Neal-Schuman.



Hello Jennifer,
Thank you for taking pictures, their program board is huge with many fliers. I liked seeing a flier on there about a welding class and the library’s support of the Lion’s Club and retirement of old flags is impressive. Also, I have not seen puzzle pieces laid out on a table for patrons to randomly put together over time, but I love that idea ad am going to barrow it for the library I work at. Thinking about where I may place it in the library, I probably would not want to put it close to the children’s section because they may throw pieces onto the floor, help some go missing or put pieces in their mouth and possibly choke.
Rubin and Rubin wrote, “People are much more likely to repeat their interaction if they have a positive experience. This is not an easy task; it requires a deliberate and ongoing commitment to customer service” (2020, p. 544). It sounds like you had a wonderful experience and that Lashonda Simmons provided exceptional customer service. When one finds a place like that, they make it a priority to return; just like you said you will do.
Reference
Rubin, R. E. and Rubin, R. G. (2020). Foundations of library and information science (5th ed.). ALA Neal-Schuman.
Yes, this library has great customer service. Every time I’ve visited, the staff has been friendly and helpful. I thought the puzzle was a great idea too. They had it set up on one of the tables in the center of the library away from the children’s area probably for those very reasons. Appreciate you reading.
Jennifer
I enjoyed your blog post about Bay Side Public Services Libray. It seems you really enjoyed your visit. This library seems to have a quaint a welcoming feel that we all know and love. I appreciate that you chose a specialty library as your first blog post. I was a little intimidated to go for that option as I do not have much experience working with people who would need a specialty library. Like you said in your last paragraph I would have had no idea the amount of resources this location had as I to would be someone who was just “in and out.” It is very interesting learn all the ways a library can be accommodating to everyone that walks in the door.
This just happens to be my neighborhood library. I didn’t even realize it was a special services library until I took this class. I really did enjoy checking it out though. It does have a lot to offer.
Hi Jennifer!
I love that you got to see the Twin Vision books. My local Staunton Library is also a NLS branch and has a HUGE amount of audiobooks readily available. I’ll have to ask about the picture books – what a great idea for parents or those kiddos with sight problems or who will lose their vision as they get older.
It definitely seems like your library is community-centered. I really liked how organized the program board is – it makes people know that it is up to date and well-maintained.
I’m glad to see so much of the public interest in their library and that it seems like a welcoming place, especially for families. My next post is about my Staunton Library will continues to discourage patrons from visiting in person!
Karen
The Bayside Special Services Library has a drive through window and it sounds like most people like the convenience of reserving a book online and driving through to pick it up. But the inside is open and some were coming in to browse the shelves. Even so there was plenty of room to social distance and there were masks and sanitizer available too. I wonder why your library is still discouraging people from coming in person.
Hi Jennifer,
I am so glad you had a nice time at your library visit. I am especially happy to see that you were offered excellent service. It sounds like the staff is eager to help its patrons and is very knowledgeable, and bonus points to them for being so savvy in the accessibility accommodations that the library is able to provide. As somebody that lives a very chaotic, tight timeline in my own life, I can appreciate (more than you know) the desire and inspiration to slow down and appreciate the little things. I love the puzzle set up. It seems like such a simple thing, but it is just that one more little item that creates engagement. I’d be willing to bet that people seldom sit and work on it for HOURS but rather stop by, sit or not, and pick out a few pieces. It’s a nice metaphor for community. You really underlined this sentiment with your acknowledgment over this being a future possible study space. Imagining I were a librarian, I would be THRILLED to learn that a student – or anyone, really – came by because they HAD to and came BACK because they WANTED to. *heart swell!*