Reflection Paper #4

During the next 50 hours I spent working in the IT department at the College of William and Mary, I spent some of my time finishing the two hundred desktop computer order while working on other orders when asked by my manager. A little while later my boss asked my manager Danny, Rick, and I to help remove old computers, clean the areas, and install new computers in a computer lab in one of the campus buildings. It had taken two days, but we were able to finish the installation of 24 computers in the computer lab.

A week later was the start of Spring Break, and at that time some of my colleagues came and started taking some of the boxes of imaged desktops to their destination at each of the buildings around the William and Mary campus. Sometime after that, new shipments arrived with more desktops, laptops, and their research variants. I would continue my work on imaging them while also wiping any old devices that had come in. Some old Apple products had come in and Rick had shown me the wiping process for them and how they differed from Microsoft products.

One day, a coworker named Felix had come in and asked me to help him with diagnosing issues people were having with some of the emergency call boxes that are stationed around the campus. Felix had me going out to a few of the call boxes and activate them to see the issues that reportedly came up after the calls to the police had ended. After a few tests at each of the call boxes, Felix was able to diagnose the problems and worked on creating fixes for the call boxes. After that, I would continue with imaging new computers and wiping any old technology that was brought in.