MATTHEW MITCHELL
I am currently enrolled at Old Dominion University studying for a Bachelor of Science in Cybersecurity degree with a minor in Information Systems and Technology. I have an Associates Degree in Applied Science degree with a Cybersecurity Certificate from Virginia Peninsula (Thomas Nelson) Community College. I am excited to embark on my educational and professional journey and would like to work for and be part of a team at a respectable employer while finishing school. I am a hard worker, a fast learner, and a loyal employee. When I notice any skill, I could be doing better, I work hard to make that happen, including asking for help from others (teamwork). I enjoy working with and helping customers so that they enjoy visiting again.
EXPERIENCE
MARCH 2019 – APRIL 2022
DISPATCHER, A TO B TOWING AND RECOVERY LLC
I was responsible for receiving and dispatching calls to drivers. We worked as contractors for various companies such as AAA, Urgently, Allstate, Honk, and Towbook. I have had experience helping customers over the phone, researching information about their calls, giving prices for services, and giving ETAs.
AUGUST 2019 – MAY 2021
CASHIER, SODEXO – WILLIAM AND MARY DINING HALL
I was responsible for checking customers out after they had picked up their food, sweeping dining room floors, cleaning tables, cleaning counter surfaces, brewing coffee and pouring them into dispensers, stocking chips into shelves, and laying out morning desserts.
MARCH 2017 – MARCH 2019
CUSTOMER SERVICE/SALES/CASHIER, RIPLEY’S BELIEVE IT OR NOT
I helped customers enjoy their experience with our interesting museum. I provide excellent customer service skills while promoting sales, keeping the facility clean, handling cash/credit sales, and monitoring various shops (mini-golf, theater, candy store, and ticketing duties). I also help train new staff members in various areas of the museum.
MAY 2016 – MARCH 2017
BAGGER, HARRIS TEETER
I was responsible for bagging groceries in an effective manner, keeping the store clean and safe for customers, retrieving carts, and providing excellent customer service.
EDUCATION
AUGUST – PRESENT
BACHELOR OF SCIENCE DEGREE IN CYBERSECURITY WITH A MINOR IN INFORMATION SYSTEMS AND TECHNOLOGY, OLD DOMINION UNIVERSITY
JULY 2017 – MAY 2020
ASSOCIATE IN APPLIED SCIENCE WITH CYBERSECURITY CERTIFICATE, THOMAS NELSON COMMUNITY COLLEGE W/TRANSFER TO ODU CYBERSECURITY DEGREE
I have recently started my post-secondary education and I am excited about the journey I have started. I look forward to exploring career paths and continuing lifelong learning.
JUNE 2017
ADVANCED DIPLOMA, LAFAYETTE HIGH SCHOOL, WILLIAMSBURG, VIRGINIA
I graduated with honors (GPA: 3.67). I have a passion for art and computer technology. I was a hard-working student.
SKILLS
• Computer literate
• Customer Service Skills
• Custodial duties
• Fast learner
• Excellent time management skills
• Basic library knowledge
• Word, PowerPoint, AutoCAD, Excel
• Cash/credit card handling
• Teamwork/collaboration
• Attention to detail
• Work well under pressure
• Basic knowledge of operating overhead projector in a classroom setting
ACTIVITIES
During high school, I was a member of the Key Club and National Art Honors Society. I enjoyed giving back to the community in various volunteer roles, including Respite Night for One Child’s Center for Autism and the Heart Walk for the American Heart Association. I look forward to pursuing future volunteer roles in my community.
CHARACTER REFERENCES
Alice Ayles
Williamsburg, Virginia
Williamsburg James City County Schools
(757) 871-0533
Shayna Hammersla
Poquoson, Virginia
Williamsburg James City County Public Schools
(757) 564-8721 ex. 2
Robin Wallace
Williamsburg, Virginia
(757) 585-5833
EMPLOYER REFERENCES
Bill Thompson
Ripley’s Believe It or Not
1735 Richmond Road
Williamsburg, VA 23185
(757) 220-9220
Scott Mitchell
A to B Towing & Recovery LLC
2745 Azalea Garden Road
Norfolk, VA 23513
(757) 937-5210