ODU Information Technology Services, Process & Services Specialist February 2024- Present

Oversaw the essential networking inventory using Pinnacle, an asset management software, ensuring accurate tracking and secure handling of hardware and networking components.

Acted as the primary liaison for hardware request tickets, facilitating communication between end-users and administrative approval processes

Provide positive and responsive customer service to external and internal users
Demonstrate knowledge of Windows and Mac.operating systems, Office Suite and Google Applications, network infrastructure and configuration, troubleshooting skills