Skill Development

• Collaboration
  • Learned how to handle large, organization-wide incidents efficiently
  • Gained proficiency in ticketing systems and back end support systems
• Professional
  • Gained inter-departmental communication skills and professional best practices
  • Learned the process behind organizational acquisition and merging.
• Technical
  
  • Became efficient in our ticketing system to assign and delegate tickets to different departments
  • Handled our backend user support and assisted with resetting passwords, troubleshooting account services, and drawing conclusions based on the evidence found within the users account.