I currently don’t have any certifications, but I am working towards getting the Security+ Certification by the end of this summer. I currently work at the IT Help Desk at ODU. I have been working there for almost 2 years. I have been enhancing my technical skills, communication skills, troubleshooting skills, and learning how to manage user accounts by using Active Directory. I also learned how to document incidents using the ticketing system ServiceNow so that we can keep track, report, and analyze issues that have been occurring over time.