{"id":415,"date":"2026-11-04T19:57:17","date_gmt":"2026-11-04T19:57:17","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/ycarp001\/?page_id=415"},"modified":"2026-11-05T14:15:12","modified_gmt":"2026-11-05T14:15:12","slug":"internship-2","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/ycarp001\/internship-2\/","title":{"rendered":"Internship Experience"},"content":{"rendered":"\n<p>My internship experience was completed through my current role as an IT Helpdesk Administrator. During the internship, I applied academic concepts from my cybersecurity studies in a real-world environment while providing technical support, troubleshooting hardware and software issues, and assisting with endpoint management and security-related tasks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Technical Responsibilities<\/h2>\n\n\n\n<ul>\n<li>Managed endpoint devices through Microsoft Intune and Microsoft 365 administrative tools.<\/li>\n\n\n\n<li>Assisted with device lifecycle management, including deployment, imaging, configuration, maintenance, and retirement.<\/li>\n\n\n\n<li>Applied and verified security policies affecting workstation configuration and user access.Performed account provisioning, access modifications, and password resets while adhering to least-privilege principles.<\/li>\n\n\n\n<li>Investigated and resolved workstation, application, and connectivity issues using systematic troubleshooting methods.<\/li>\n\n\n\n<li>Supported Active Directory and cloud-based identity management functions.<\/li>\n\n\n\n<li>Maintained technical documentation and knowledge base resources for recurring support issues.<\/li>\n\n\n\n<li>Monitored device compliance and helped address configuration issues to ensure systems mets organizational requirements.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Reflection Overview<\/h2>\n\n\n\n<p>The following reflections document my professional growth, technical development, and experiences gained throughout my internship. Each reflection highlights key learning outcomes and demonstrates how I applied concepts from my cybersecurity  coursework in a real-world IT environment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My internship experience was completed through my current role as an IT Helpdesk Administrator. During the internship, I applied academic concepts from my cybersecurity studies in a real-world environment while providing technical support, troubleshooting hardware and software issues, and assisting with endpoint management and security-related tasks. Technical Responsibilities Reflection Overview The following reflections document my&#8230; <\/p>\n<div class=\"link-more\"><a href=\"https:\/\/sites.wp.odu.edu\/ycarp001\/internship-2\/\">Read More<\/a><\/div>\n","protected":false},"author":30530,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/pages\/415"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/users\/30530"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":3,"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/pages\/415\/revisions"}],"predecessor-version":[{"id":428,"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/pages\/415\/revisions\/428"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/ycarp001\/wp-json\/wp\/v2\/media?parent=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}