Portsmouth, VA | (757) 705-4367 | zaiah410@gmail.com

PROFESSIONAL SUMMARY

Detail-oriented student pursuing a bachelor’s degree in General Studies with a focus on Library Science at Old Dominion University, with plans to earn an MLIS. Combines 5+ years of operations, logistics, and technical support experience with a strong background in customer service, organization, and problem-solving. Seeking roles in library services or operations management where organization, technical troubleshooting, and client support matter.

CORE SKILLS

  • Technical & Data: System Troubleshooting, Software Configuration, Data Entry & Validation, CRM Navigation, Network Diagnostics
  • Operations & Supply Chain: Warehouse Management Systems (WMS), Inventory Tracking & Auditing, Freight Manifest Processing, Quality Compliance, Records Management
  • Information & Interpersonal: Information Literacy, Interdisciplinary Research, Client Onboarding, Conflict Resolution, Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Inventory Logistics Specialist | Apex Logistics Solutions — Virginia Beach, VA | January 2025 – March 2026

  • Managed end-to-end shipping, receiving, and inventory tracking for a high-volume regional distribution center, maintaining a 99.8% inventory accuracy rating.
  • Utilized digital warehouse management systems (WMS) to log incoming freight, reconcile shipping manifests, and track supply chain metrics.
  • Coordinated with cross-functional teams to resolve fulfillment discrepancies and optimize storage allocation, significantly reducing processing delays.
  • Enforced strict quality control and safety protocols during large-scale product sorting, staging, and dispatch operations.

Lead Supply Chain Coordinator | Beacon Distribution Group — Chesapeake, VA | July 2023 – November 2024

  • Oversaw product stocking, placement optimization, and shipment organization for high-volume consumer goods transfers.
  • Inputted and audited incoming freight manifests using enterprise data tracking platforms to maintain flawless systemic stock counts.
  • Collaborated with inventory analysts to resolve storage constraints and ensure accurate fulfillment queues under tight deadlines.

Logistics & Inventory Management Associate | PetSmart — Virginia Beach, VA | March 2023 – June 2023

  • Coordinated daily supply chain and logistics operations, managing shipping manifests, verifying manifest accuracy, and optimizing warehouse inventory placement.
  • Leveraged digital inventory tracking systems to audit stock levels, minimize discrepancies, and maximize product availability on the sales floor.
  • Fielded complex customer service requests, utilizing conflict management strategies to resolve product availability issues and ensure brand loyalty.

Technical Support Specialist & Operations Coordinator | Trob Tech Solutions — Chesapeake, VA | August 2020 – February 2022

  • Provided high-tier technical support, diagnosing complex software configuration, network connectivity, and hardware issues across diverse client operating systems.
  • Managed end-to-end client onboarding, account provisioning, and data synchronization for streaming architecture and localized applications.
  • Optimized business operations by designing service packages, implementing a digital client scheduling system, and managing CRM data accuracy.

Customer Solutions & Product Specialist | Lowe’s — Chesapeake, VA | March 2021 – October 2021

  • Utilized proprietary, computer-based formulation software to manage, analyze, and execute high-precision data inputs for customized product manufacturing.
  • Streamlined high-volume telecommunications, resolving complex customer inquiries, managing order queues, and cross-selling premium service packages.
  • Recognized for 100% compliance with inventory logging, safety standards, and material regulation compliance.

Guest Relations Coordinator & Front-of-House Lead | Outback Steakhouse — Virginia Beach, VA | May 2020 – October 2020

  • Managed front-of-house operations, establishing efficient dining room seating flows, optimizing server queue management, and mitigating customer wait times.
  • Served as the primary point of contact for telecommunications, reservation software logging, and high-volume guest escalations.

EDUCATION

  • Old Dominion University — Norfolk, VABachelor’s Degree, General Studies (Library Science focus) | Expected May 2028 Relevant Coursework: IDS 300W Interdisciplinary Writing, ePortfolio and career readiness
  • Tidewater Community College — VirginiaGeneral Studies coursework | July 2026
  • Western Branch High School — Chesapeake, VAHigh School Diploma | June 2018