Resume

Jared Gibson

Norfolk, VA | (302) 507-7043 | JKG02@outlook.com

Professional Summary

Detail-oriented IT professional with 3+ years of experience in network management, device configuration, and system troubleshooting. AWS Cloud Practitioner certified and pursuing CompTIA Security+. Adept at optimizing performance and resolving technical issues across multi-platform systems (Windows, Mac, Linux).

Technical Support Experience

Old Dominion University – Norfolk, VA
Technical Support Professional | May 2021 – Current

  • Skilled IT professional with a strong background in diagnosing and resolving complex technical issues across diverse platforms and environments.
  • Extensive experience in managing large-scale networks utilizing service management platforms, including ServiceNow, Ivanti, Intune, and JAMF.
  • Experienced in managing system configurations, troubleshooting network setups, and ensuring seamless integration of various devices.
  • Adept at optimizing performance, improving system reliability, and delivering efficient solutions for a wide range of technical challenges.
  • Highly skilled in configuring devices for seamless deployment within large-scale network infrastructures.
  • Experienced in responding to VIP clients and high-priority incidents.
  • Focused on delivering outstanding customer service by fostering positive interactions, resolving issues efficiently, and ensuring customer satisfaction.

Skills

  • Operating Systems: Windows, Mac OS, Linux, iOS/iPadOS
  • Device Management: Microsoft Endpoint Management, Ivanti, JAMF, Active Directory
  • Remote Tools: Microsoft Remote Desktop, Apple Remote Desktop, LogMeIn Rescue
  • Service Platforms: ServiceNow, Intune
  • Scripting: Bash, PowerShell
  • Collaboration Tools: Microsoft Teams, Zoom, OneDrive, Office365

Certifications

  • AWS Cloud Practitioner (Feb 2024 – Feb 2027)
  • CompTIA Security+ (Expected Dec 2024)

Education

Old Dominion University – Norfolk, VA
B.S. in Cybersecurity (Expected Dec 2024)

GPA: 3.1 | Dean’s List: Spring 2024

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