Skills

Essential Work Habits

  1. Ability to work methodically and is very detail-oriented
    • Artifact: Comments on papers, exam results, or feedback from project reviews.
    • Experience: Utilized Excel for data analysis and project tracking while working at Markel. Ensured accuracy in data entry and interpretation of client information.
  2. Eagerness to dig into technical questions and examine them from all sides
    • Artifact: Problem-solving exercises, troubleshooting logs.
    • Experience: Actively explored IT issues at Markel, troubleshooting network outages, and identifying root causes for recurring technical issues.
  3. Enthusiastic and highly adaptable
    • Artifact: Feedback or recognition for adaptability in new tasks.
    • Experience: Adapted quickly to Markel’s internal systems and continuously learned new software tools for IT management.
  4. Strong analytical and diagnostic skills
    • Artifact: Analysis reports, case studies, or diagnostic tests.
    • Experience: Diagnosed network issues and supported IT systems at Markel, helping streamline internal processes for quicker issue resolution.
  5. Demonstrated skills in innovation and collaboration
    • Artifact: Collaborative project reports or presentations.
    • Experience: Worked alongside the cybersecurity team at Markel to innovate solutions that improved system security.
  6. Keep a current understanding of vulnerabilities from the Internet
    • Artifact: Reports on vulnerabilities, course materials, or blog posts about security trends.
    • Experience: Regularly reviewed security bulletins and internal policies to stay updated on emerging vulnerabilities and threats.
  7. Maintaining awareness and knowledge of contemporary standards, practices, procedures, and methods
    • Artifact: Participation in workshops, certifications, or updated IT practices.
    • Experience: Continuously updated internal procedures at Markel in alignment with industry standards and best practices for IT security.
  8. Ability to get the job done
    • Artifact: Successful project completions, positive performance reviews.
    • Experience: Ensured deadlines were met for Markel’s IT projects, including system updates and troubleshooting critical issues.

Soft Skills

  1. Excellent presentation and communication skills to effectively communicate with management and customers
    • Artifact: Presentation slides, communication reports.
    • Experience: Presented IT system updates to both technical teams and management at Markel, ensuring clear understanding across different audiences.
  2. Ability to clearly articulate complex concepts both written and verbally
    • Artifact: Emails, reports, or training materials explaining technical concepts.
    • Experience: Drafted clear documentation for system updates and training materials for end-users at Markel.
  3. Ability, understanding, and usage of active listening skills especially with customers
    • Artifact: Customer service interactions, feedback surveys.
    • Experience: Provided tech support to employees at Markel, actively listening to issues and offering tailored solutions to meet their needs.

Solid Technical Foundation

  1. Understanding of architecture, administration, and management of operating systems, networking, and virtualization software
    • Artifact: Project reports or network management documents.
    • Experience: Managed operating systems (Windows, Linux) at Markel, ensuring security patches and updates were applied regularly.
  2. General programming/software development concepts and software analytical skills
    • Artifact: Programming assignments or scripts written.
    • Experience: Utilized programming skills in Python and shell scripting to automate internal tasks and monitor system performance at Markel.
  3. Proficiency in programming in Java, C/C++, disassemblers, and assembly language
    • Artifact: Code samples or course projects.
    • Experience: Applied basic Java and Python skills to create tools for system monitoring and data analysis.
  4. Programming knowledge of two or more scripting languages (PHP, Python, Perl, or shell)
    • Artifact: Scripting projects or scripts used in daily operations.
    • Experience: Wrote shell scripts and Python scripts to manage Markel’s internal network systems and automate administrative tasks.
  5. Understanding of how the different types of firewalls and network load balancers work
    • Artifact: Network diagrams, firewall configuration examples.
    • Experience: Assisted with configuring firewalls and load balancers at Markel to ensure secure and efficient network traffic flow.
  6. Deep understanding of how network routers and switches work
    • Artifact: Network configuration files or documentation.
    • Experience: Supported network infrastructure at Markel, troubleshooting router and switch configurations to improve network performance.
  7. Evaluate and design systems and network architectures
    • Artifact: Network design proposals or architecture diagrams.
    • Experience: Contributed to network design discussions and solutions at Markel, ensuring secure system architecture for company-wide IT services.

Detailed Knowledge of Key Technologies

  1. Open Source Applications
    • Artifact: Project work using open-source tools (e.g., Linux, Apache, MySQL).
    • Experience: Familiar with implementing open-source tools like Linux and Apache for server management.
  2. Linux Operating Systems
    • Artifact: System configuration files or projects utilizing Linux.
    • Experience: Administered Linux-based servers at Markel for internal tools, ensuring regular updates and security monitoring.
  3. Microsoft Technologies
    • Artifact: Windows configuration guides, IT documentation.
    • Experience: Managed Microsoft-based systems (e.g., Active Directory, Exchange) at Markel.
  4. Wireless Technologies
    • Artifact: Wireless network setup documentation or performance analysis reports.
    • Experience: Assisted in setting up and maintaining wireless networks for Markel employees.
  5. Database Modeling
    • Artifact: Database schemas, queries, or ERD diagrams.
    • Experience: Supported database management systems at Markel, ensuring data integrity and security.
  6. Web Application Technologies
    • Artifact: Web development projects, security testing.
    • Experience: Contributed to maintaining and securing internal web applications used at Markel.
  7. Compiled and Interpreted Development Languages
    • Artifact: Code examples or debugging sessions.
    • Experience: Worked with both compiled languages (Java) and interpreted languages (Python) for automation and tool development.
  8. Network Implementation (Operational and Security)
    • Artifact: Network configuration documents, security protocols.
    • Experience: Contributed to implementing network security measures at Markel to protect sensitive company data.
  9. Telephony Technologies (Analog and IP)
    • Artifact: Telephony system configuration or troubleshooting logs.
    • Experience: Assisted in managing VoIP systems at Markel to ensure reliable communication.
  10. Social Engineering
  • Artifact: Security awareness training materials or phishing attempt reports.
  • Experience: Supported security training at Markel, raising awareness about social engineering tactics and phishing.
  1. Physical Security
  • Artifact: Security audits or physical access protocols.
  • Experience: Collaborated on physical security measures at Markel to protect server rooms and restricted areas.