Will Rehanek

Virginia Beach, VA 23453
Wreha001@odu.edu

Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills

Point of Sale (POS) System Operations
Liquor, Wine and Food Service
Menu Memorization
High-Volume Dining
Dining Customer Service

Effective Customer Upselling
Price Memorization
Menu Recommendations
Team Player

Experience

March 2021 – Current
Town Point Club – Norfolk, VA
Server

Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Served food and beverages to patrons and immediately remedied issues with orders.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education and Training

Old Dominion University Norfolk, VA
Some College (No Degree) Business