I have spent the better half of two years working for Old Dominion’s ITS department. More specifically in “Classroom Central.” In this department, we focus on the learning environments on campus. Installing state-of-the art equipment as well as servicing any classrooms that are facing technological issues.

Handling and responding Tickets is part of my Job. Below is an example of what I must fill out and reply to in order to disbach or assist a class.