Resume

Joshua Punch

Chick-Fil-A— Kitchen/front of house (Team Leader)
April 2020- October 2021

● Assisted 50+ daily customers with checkout, answering
questions.
● Supervised the restaurant closing process by totaling
deliveries and collecting money from customers.
● Worked efficiently in a high-paced environment,
contributing to a 62% increase in order accuracy and a
58% reduction in service time.
● Partnered with the kitchen team to improve
communication and coordination, leading to an 73%
reduction in order errors.

Starbucks— Barista/Trainer
November 2021- January 2024

● Memorized 100+ combinations for coffee, tea, and energy
drinks, and fulfilled unique customer requests
accurately.
● Earned 19 positive comments from customers reviewing
the shop on Yelp, and Google Reviews
● Promoted loyalty card to guests, increasing base of store
by 12%
● Welcomed and served 140+ customers every shift,
assisting with coffee, tea, and pastry orders.
● Increased employee performance metrics by 22% by
conducting targeted training sessions and providing
personalized coaching.
● Collaborated with trainers to improve training materials
that led to a 27% increase in the effectiveness of training
sessions.

Cavalier Mazda—Sales
January 2024- current

• Proficiently sold a wide range of new and used
  vehicles.
• Supported customers seeking new and used vehicles
  in production selection and decision making
  through a thorough understanding of the product
  and market.
• Built strong relationships with customers, resulting
  in many returning customers.
• Became a strong team player, helped the dealer with
  multiple other tasks, such as rearranging the lot and
  delivering cars to other places and to customers

EDUCATION:
Western Branch High School— Advanced Diploma
2018- 2022

Tidewater Community College— Associates of Applied
Science, Cybersecurity
2022- 2025

Old Dominion University— Bachelors of Applied
Science, Cybersecurity
2025- current