TASK 1 AGENCY SELECTION

Summary:
What agency have you chosen to evaluate?

The agency I have chosen to evaluate is called Intercept Health or Intercept Youth Services. They offer a variety of services to those in need in the Commonwealth of Virginia. They have two bases of operations: one in Richmond and the other in Chesapeake. I will be interviewing the one in Chesapeake, which is closest to me.

How does this agency choice relate to your career interest?

I chose this agency because I wanted to see what types of human services facilities were available in the area near me. If I decide to pursue a career in human services, I think it would be best to have an awareness of the places I could refer clients to; the more agencies I know, the more clients have to choose from, which would allow them to make choices they feel is in their best interests. This agency is also for at risk youths; my goal after finishing my education is to be an art therapist, and I believe art therapy would be great for this population. I would like to know more about how agencies cater to the needs of younger clients.

https://www.intercepthealth.com/

---

TASK 2 EVALUATION QUESTIONS

1.) How effective are the programs available at Intercept Health for at-risk youths?

2.) What are the limitations and safety measures put in place for both staff and clients to guarantee client success?

---

TASK 3 ANNOTATED BIBLOGRAPHY

Summary:

Research articles and journals used to inform the evaluation process.

---

TASK 4 MINDMAP

---

TASK 5 RESEARCH PLAN

Summary:

In order to gain accurate findings for the evaluation questions, the type of evaluation method utilized included implementation goals, intermediate goals, and outcome goals; this method is geared towards proving effectiveness of the subject being assessed. Following that decision, a mixed method of both qualitative and quantitative research would be used with the purposes of determining a correlation between Intercept Health’s efforts and the successes of their clients. Interviews and surveys were to be conducted on stakeholders such as program leaders, staff members, and participants.

---

TASK 6 PROTOCOL

Interview and Survey Questions

Questions for Program Participants:

1.) What are your general goals while enrolled in this program?

2.) Have you accomplished these goals? If not, are you on your way to completing them?

3.) How effective is the program at helping you achieve your goals? Can you describe what aspect of the program plays a role in enhancing your experience?

4.) How professional is the care at the agency? Are the staff and/or volunteers integral in achieving your goals?

5.) How safe do you feel in the care of Intercept Health? Please explain why or why not.

6.) What can Intercept Health do to make you feel safer?

7.)  What do you think should be changed in the program to improve your experience?

8.) Would you recommend this program to others like yourself?

9.) Do you feel that Intercept Health upholds its mission to you and your fellow participants? For example, their purpose to help people grow and live their healthiest lives.

Questions for Program Leaders/Staff/Volunteers:

1.) What is your role at Intercept Health?

2.) How are the working conditions at this agency?

3.) Are there safety measures put in place to ensure your well-being? For example: keeping track of client-to-caretaker ratio, or limitation on workhours, to prevent burnout. Is there help from volunteer workers?

4.) Have you and your co-workers received training to protect yourselves and young clients from each other? For example, if situations escalate into physically dangerous ones?

5.) What would you want implemented at the agency to improve work efficiency? To improve staff well-being?

6.) Do you find that Intercept Health upholds its mission and values? For example, its values: service excellence, team loyalty, passion, and authenticity.

7.) How successful is the program at helping your clients? Can you give an approximate estimation of clients who have completed the program with positive results? Negative results?

8.) Can you describe the aspects of the program that works to ensure their success?

9.) Would you recommend this program to others that fit this population?

10.) What would you change about the program or agency to improve client success?

---

TASK 7 TIMELINE

Scheduled Timeline with Intercept Health

• November 8^th from 4:30pm to 5:00pm- Meeting with Intercept Health Supervisor, Mrs. Faulkner, to talk about the interviews and what the interview questions will entail. Along with that, a discussion on giving out questionnaires/written surveys that would have the same questions as the interviews; these will be for those who cannot participate in an interview. This will mostly be our moment to come to a mutual understanding of what is expected and intended with the agency evaluation and our collaboration.
• November 8^th– Interviewing available staff members at Intercept Health in the Foster Care Program. Giving out the evaluation surveys.
• November 9^th-Collecting evaluation surveys from program staff members
• November 16^th– Collecting evaluation surveys from program participants

Below is the updated timeline followed by the originally drafted timeline

---

TASK 8 FINDINGS

Summary of Conclusions:

After reviewing the data collected, Intercept Health’s Foster Care program was determined to have a positive correlation between the foster care staff’s efforts and the at-risk youths’ success in finding a suitable home. The Foster Care program also has safety measures and limitations put in place to ensure the wellbeing of both staff and clients.

Suggested Objectives Based on the Findings:

1. Set a meeting time and date with Intercept Health leaders and foster care program supervisors to discuss raising awareness of the program, as well as increasing staff and pay.
2. Find at least 3 different ways to best advertise Intercept Health’s foster care program; for example, an ad showing what the program is for and that it is looking for more workers to join the accommodating, supportive, and compassionate workforce.
3. Explore options on those who can donate to the program, and choose at least 3 organizations to begin working on a communication between them and Intercept Health4. Work on ways Intercept Health can increase the pay rate of its hard-working staff that is agreeable for everyone.
4. Work on ways Intercept Health can increase the pay rate of its hard-working staff that is agreeable for everyone.

---

TASK 9 REFLECTION LETTER

Summary:

The evaluation has been effectively conducted, and the experience gained will be used to inform what should be expected in future evaluation interactions.