SUMMARY
A highly trained professional with 5+ years’ experience in sales, training and overall team development. Responsible for the overall daily operations in both a restaurant and office environment including staff management, development, and customer service.
SKILLS
• Leadership
• Training
• Customer service
• Professional Development
• Bookkeeping
• Business correspondence
• Microsoft Office
• Self-manageability/ Independent worker
• Record and Reports Management
PROFESSIONAL EXPERIENCE
Senior Paralegal/ Office Manager, Morring Law PLLC, Hampton Roads, VA. March 2020 to present
• Designs and implements internal procedures to maximize teamwork and efficiencies
• Organizes and sets the agenda for team meetings
• Staff Training (One on One, Classroom Setting)
• Accurately documents daily schedules, meetings, calendars and communications
• Monitors progress of day-to-day activities of administrative staff
• Helps prepare attorney for trial by drafting pleadings, motions and witness lists
• Manages case files and all paperwork, inputting into electronic file system
• Serves as liaison between attorney and clients, including managing high email and call volume daily and scheduling consultations
• Attends Constant Legal Education (CLE) courses throughout the year for both Federal and State level updates
• Assists attorneys with research for State workers’ compensation, Longshore workers’ compensation and Social Security cases
• Drafts documents including appeals and subpoenas
• Schedules and completes all intake paperwork
• Delegates work and tasks to fellow staff
• Communicates with doctor’s offices, attorney’s office, Administrative Law Judges, Deputy Commissioners, federal agencies, and clients to ensure a smooth process for the handling of client cases
• Drafts job descriptions and manuals which detail expectations of each position
Account Manager/ Salesperson, Supreme Concepts Inc, Hampton Roads, VA. June 2017 – September 2019
• Provided educated recommendations based upon customer’s needs and objectives
• Assisted customers in finalizing the purchase of the product, processed type of payment and made sure customers were provided sufficient documentation.
• Immediately attended to customer complains and worked to have it resolved in the fastest way possible and in a friendly, professional manner.
• Attended to all phone inquiries.
• Demonstrated how the various services worked; Verizon FiOS Cable and Internet
• Hired and recruited new salespeople
• Taught and trained in a classroom setting, as well as individually
• Maintained organization of cancelled/pending orders
Server/Deposits Manager, Dave & Busters, Virginia Beach, VA. February 2016 – June 2017
• Greeted incoming customers with a friendly smile
• Sat customers down in their preferred dining environments
• Provided educated recommendations based upon customers’ wants and needs
• Placed orders by utilizing a Point-of-Sale (POS) System
• Ensured the accuracy of food prepared by kitchen prior to running to table
• Engaged in meaningful training of new employees, which included menu knowledge, knowledge of core values, and dress code
• Managed thousands of dollars in cash and properly prepared deposits for approval of General Manager
• Counted till of each bartender and cashier
• Properly dispersed cash tips for bartenders and barbacks
• Completed quarterly and annual training via the Employer’s learning management systems
• Certified by ServeSafe
EDUCATION
Old Dominion University, Norfolk, Virginia August 2020 – present
Bachelor of Science, Political Science
Thomas Nelson Community College, Hampton, Virginia August 2017 – May 2019
Associate Degree in Business Administration (ABA)