Using technical skills, critical thinking, and real-world experience to resolve challenges
Problem-solving is one of the most important skills I have developed through my academic work, military service, and professional experience. In both IT and cybersecurity-related environments, problems often require more than a quick fix. They require patience, attention to detail, technical knowledge, and the ability to work through issues step by step. My experience as a SharePoint Specialist at MARMC and my background in the Marine Corps Reserve have strengthened my ability to identify issues, analyze them, and apply practical solutions that support users and mission success.
Why Problem-Solving Matters to Me
I chose problem-solving as one of my key professional skills because it connects directly to the kind of work I do and the kind of career I want to build in cybersecurity. Whether I am helping manage SharePoint permissions, supporting user access, auditing sites for PII exposure, or assisting with system-related challenges, I am constantly in situations where I have to think critically and respond carefully. Problem-solving is not just about fixing what is broken. It is also about preventing issues, improving processes, and making systems more effective for the people who rely on them.
Artifact 1: SharePoint Monthly Status Reports
What this artifact is
Your monthly status reports document the work you completed as a SharePoint Specialist at the Mid-Atlantic Regional Maintenance Center. These reports reflect your responsibilities in SharePoint site maintenance, permissions management, ticket support, data migration follow-up, Power BI work, and PII audit readiness.
Supporting Documents:
What I did
In this role, I helped maintain the MARMC SharePoint Home site and subpages by keeping information up to date, making sure the pages functioned correctly, improving page consistency, and managing permissions. I also worked through user issues related to access, site organization, and post-migration questions after the command moved a large amount of data from the share drive to SharePoint. Through these reports, I documented the work I completed and the progress I made each month.
Why this demonstrates problem-solving
This artifact shows problem-solving because it reflects real workplace challenges that required practical solutions. I had to help users regain access, respond to questions caused by the migration, improve site organization, and support the command’s daily information needs. Much of this work required me to evaluate a situation, figure out what was causing the problem, and take action to resolve it in a way that was accurate and efficient.